Learn about our Delivery and Shipping options at sawafit.co.ke. We offer fast, reliable service across Nairobi and Kenya for your kid’s leather school shoes. Find details on fees, timelines, and tracking.
Welcome to our Delivery and Shipping page at sawafit.co.ke. Here, you get all the information you need about how your kid’s leather school shoes will arrive at your door. We keep our process clear and simple so you know what to expect.
Shipping Options
We offer two main shipping methods for orders placed on our website:
Door-to-Door Delivery: Your order is picked up from our warehouse and delivered directly to your address.
Pick-Up Service: You can choose to collect your order from one of our designated pick-up points in Nairobi or other major towns.
These methods let you choose the option that best fits your schedule.
Delivery Timeline
Delivery times vary based on your location. Use the table below to check expected delivery days:
Location
Delivery Method
Estimated Time
Within Nairobi
Door-to-Door Delivery
Same day (if ordered by 2 PM)
Outside Nairobi (urban)
Door-to-Door Delivery
Next day
Rural or remote areas
Door-to-Door Delivery
2 to 5 days
Any location
Pick-Up Service
Ready within 24 hours after dispatch
Note: Orders placed during weekends or public holidays may take extra time.
Shipping Fees and Conditions
We strive to keep our shipping fees fair and transparent. Here are some key points:
Standard Delivery Fee: A flat fee applies for door-to-door deliveries outside Nairobi. In Nairobi, the fee may be lower or free for orders above a set amount.
Pick-Up Option: Choosing a pick-up point can reduce your shipping cost. You are charged only a minimal fee when collecting your order.
Order Value and Free Shipping: We offer free shipping on orders that meet a specified minimum value. Check our website for the latest threshold and offers.
Additional Charges: In rare cases, such as when extra packaging or handling is needed, a small additional charge may be applied. These fees are displayed during checkout.
Order Tracking
When you place an order, you receive a confirmation email with a tracking number. You can use this number to check the status of your delivery online. Follow these steps:
Receive Tracking Number: After your order is dispatched, we send an email with tracking details.
Visit Tracking Page: Enter your tracking number on our website or the courier’s tracking portal.
Monitor Delivery Status: See updates on your shipment’s progress until it reaches you.
This system helps you stay informed about your order from dispatch to delivery.
The Delivery Process
We keep the delivery process straightforward:
Order Confirmation: After you check out, you receive an email with order details.
Preparation: We pack your kid’s leather school shoes securely in our branded packaging.
Dispatch: Your order is handed to our courier partner or made available for pick-up. We send you an email once it leaves our facility.
Delivery:
If you opted for door-to-door delivery, our courier contacts you to confirm the address and delivery time.
If you choose the pick-up option, you receive instructions on where and when to collect your order.
Receipt and Confirmation: Once delivered, you get a delivery confirmation email. Please check the package upon receipt.
Packaging and Handling
Your shoes are packed safely to avoid damage during transit. Here’s what we do:
Secure Packaging: Each pair of shoes is placed in a protective box. This box is then sealed and labeled with your order details.
Handling with Care: Our team handles every package with care. We use durable materials to prevent any damage during delivery.
Eco-Friendly Options: We use packaging that is recyclable. This helps reduce waste while keeping your order safe.
Frequently Asked Questions (FAQs)
Q1. How do I change my delivery address? A: Contact our customer service immediately after placing your order if you need to update your address. Changes may be possible before the order is dispatched.
Q2. What if I miss the delivery? A: Our courier will call you to arrange another delivery time. If you are not available, the package is held at a nearby pick-up point for a limited time.
Q3. Can I track my order online? A: Yes. You will receive a tracking number via email. Use it to view the current status on our tracking page or the courier’s website.
Q4. What should I do if my order arrives damaged? A: Check the package upon arrival. If you find any damage, refuse the delivery or note the issue and contact our customer service. We work with our couriers to resolve any problems promptly.
Q5. Are there any restrictions on delivery times? A: Orders placed during weekends or public holidays may have extended delivery times. Check the estimated delivery dates provided during checkout.
Q6. What if I have further questions about shipping? A: Reach out to our customer service team via email or phone. They are available during business hours to assist you.
Payment and Confirmation
Before your order is dispatched, you will complete the payment process. Payment options include:
Mobile Money (Mpesa): Pay quickly and securely using Mpesa.
Credit/Debit Card: Enter your card details during checkout for immediate payment.
Online Bank Transfer: Follow the instructions on the checkout page to transfer funds.
Once your payment is processed, you receive an order confirmation email. This email contains all the details of your order, including shipping fees and the expected delivery timeline.
Delivery Service Areas
We ship across Kenya. Our service covers:
Major Cities: Nairobi, Mombasa, Kisumu, Nakuru, and others.
Rural Areas: Deliveries may take up to 5 days in remote areas.
For locations not covered by door-to-door delivery, you can opt to pick up your order from a designated hub near your area.
Benefits of Our Delivery and Shipping Service
Our service offers several benefits for your shopping experience:
Speed: Fast delivery within Nairobi and next-day delivery for other urban areas.
Clarity: Transparent shipping fees and clear timelines let you plan ahead.
Convenience: Choose between direct delivery or pick-up based on your availability.
Tracking: Real-time tracking helps you monitor your order from dispatch to delivery.
Support: Our customer service is ready to help if you have any issues during shipping.
Tips for a Smooth Delivery Experience
To make your delivery experience as smooth as possible, follow these tips:
Double-Check Your Address: Verify your delivery address during checkout. This helps avoid delays.
Be Available: If you choose door-to-door delivery, try to be home when the courier arrives. If not, opt for a pick-up option.
Inspect the Package: On delivery, inspect the package and confirm that it is intact before signing off.
Save the Tracking Number: Keep your tracking number handy. This helps you check the status of your delivery at any time.
Contact Customer Service
If you have questions about Delivery and Shipping, our support team is ready to help. Contact us via:
Live Chat: Available on our website during business hours
Our team responds quickly and offers clear guidance to resolve any issues with your order.
Final Thoughts
At sawafit.co.ke, we keep our Delivery and Shipping process simple and direct. You can count on our service to deliver your kid’s leather school shoes on time and in good condition. We work with reliable courier partners and maintain open communication so that you know every step of the process.
Thank you for choosing sawafit.co.ke for your footwear needs. We value your time and your trust. Check back on this page for any updates to our shipping policies and delivery timelines.
This page gives you a clear look at our process. We keep every step transparent and straightforward, so you know exactly how your order will reach you. Happy shopping, and we look forward to delivering quality shoes right to your door!
