Understand how SawaFit Kenya protects your data. Learn how we collect, use, and secure personal information when you buy kids’ leather school shoes on sawafit.co.ke.
At SawaFit Kenya, we respect your privacy. This policy explains how we handle your personal information when you visit sawafit.co.ke, purchase kids’ leather school shoes, or interact with our services. We aim to be transparent about our practices so you feel informed and in control.
What Information Do We Collect?
We collect data to process orders, improve your experience, and meet legal requirements. Here’s what we gather:
1. Information You Provide
Order details: Name, shipping address, email, phone number, payment method.
Account data (if you create one): Username, password, order history.
Communication: Messages sent via email, WhatsApp, or contact forms.
2. Automatically Collected Data
Device information: IP address, browser type, operating system.
Usage data: Pages visited, time spent on the site, links clicked.
Cookies: Small text files stored on your device to track preferences and cart items (see “Cookies” below).
3. Payment Information
We don’t store credit card details. Payments are processed through third-party gateways like Intasend or M-Pesa, which encrypt your data.
How We Use Your Information
Your data helps us deliver services efficiently. Here’s how:
Process orders: Confirm payments, ship products, and send delivery updates.
Respond to requests: Answer questions about orders, returns, or product details.
Improve our website: Analyze traffic patterns to fix errors or optimize page layouts.
Marketing: Send promotional emails about new products or discounts (you can opt out anytime).
Legal compliance: Share data if required by Kenyan law or to protect our rights.
When We Share Your Data
We work with trusted partners to run our business. Your data may be shared with:
Payment processors: Intasend, M-Pesa, or banks to complete transactions.
Shipping providers: Courier services like DHL or Posta Kenya to deliver orders.
Marketing tools: Email platforms like Mailchimp for newsletters (only with your consent).
Legal authorities: If compelled by Kenyan courts or regulatory bodies.
We never sell your data to third-party advertisers.
Your Rights Over Your Data
Kenya’s Data Protection Act (2019) gives you control over your personal information. You can:
Access: Request a copy of the data we hold about you.
Correct: Update inaccuracies in your account or order details.
Delete: Ask us to erase your data, unless we need it for legal reasons.
Opt out: Unsubscribe from marketing emails via the link in each message.
SSL encryption: All data transmitted between your browser and our site is encrypted.
Secure servers: Hosting providers with firewalls and intrusion detection systems.
Limited access: Only authorized staff can view sensitive customer information.
While we take precautions, no online system is 100% secure. Always use strong passwords and avoid sharing account details.
Cookies and Tracking
Cookies help our site function properly. Here’s how we use them:
Cookie Type
Purpose
Necessary
Keep items in your cart, manage logins.
Analytics
Track page views and user behavior (via Google Analytics).
Marketing
Show targeted ads on platforms like Facebook or Instagram.
You can block cookies via your browser settings, but this may limit site features.
Changes to This Policy
We update this policy as needed. Changes will be posted here, and the “Last Updated” date at the bottom will reflect revisions. Check back periodically to stay informed.
This privacy policy applies only to sawafit.co.ke. If you follow links to other sites (e.g., payment gateways), review their policies separately.
